Fulfilment & Shipping Times
As stockists, we work directly with manufacturers, wholesalers and suppliers from all around the world - including Australia, America & China - and ship all of our Initial Run Items direct from each supplier in order to keep our prices down.
Some of these suppliers ship through, or use Central & East Asian postal services.
From the 5th - 12th of February, China will celebrate New Years - and as a result all orders made during or either one week preceding or one week following the holiday will have a minimum 2 WEEK extension on expected processing and shipping times as listed below.
This only applies to our Initial Run Items, NOT our Permanent Collection Items.
We understand that this is a long time to wait, so if this is not ok with you, please wait to make your order!
For items in our Permanent Collection (listed on each product page)
(All items in our Permanent Collection are picked, packed and shipped within 1 Business Day *)
2-10 Business Days Worldwide **
Region specific averages are as follows:
USA : 1-3 Business Days
EU : 3-10 Business Days
AU : 5-10 Business Days
*Except for any Tees & Sweats, which have an average processing time of 3 Business Days
**The following times are averages, and can change depending on the destination and local customs processing times.
For items in an Initial Run
Items from an Initial run take, 1-7 (7 at the very extreme, but on average 3) business days to be processed.
Once your item is dispatched delivery will take 12-20 BUSINESS days on average to arrive.
This is because our items are sent straight from the manufacturer in order to give you the newest stuff at the best prices.
Delivery can take up to 3-4 weeks to be delivered after processing.
Please make sure you are happy with this before ordering.
Super Cool Supply Store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.